Frequently Asked Questions

We dispatch within 24–48 hours of confirming your order. Delhi NCR typically receives orders in 2–4 working days after dispatch; metros in 3–5; the rest of India in 5–7; remote regions in 7–10.

From April to September (and year-round to hot regions), chocolate ships in insulated wraps with food-safe cool-packs. If anything still arrives melted, photograph it as received and we replace it free.

Yes — COD and UPI-on-delivery are available across India. Every order is confirmed by phone or WhatsApp before dispatch.

Couverture contains cocoa butter — it needs tempering but gives a glossy snap and superior flavour. Compound uses vegetable fat — no tempering needed, just melt and mould. Beginners: start with compound; graduate to couverture.

Yes — both the vanilla and chocolate premixes are fully eggless. Just add oil and water.

For food-safety reasons, edible items can't be returned once shipped — unless they arrive damaged, defective, or with a short date, in which case we replace or refund free. Non-edible tools and bakeware have a 7-day unused-return window.

No — that's 'bloom', a cosmetic effect of temperature swings. It's completely safe and disappears when you melt or temper the chocolate. Genuine melt damage on arrival is covered by replacement.

Water-based gels are for buttercream, fondant, and batter. For chocolate you need oil-based colours or cocoa butter colours — water-based gels will seize chocolate. When in doubt, ask us before you pour.

The Home Baker Starter Kit — premix, tin, liners, basic piping set, sprinkles, and a first-timer guide in Hindi and English. Your first cake works; your second one shows off.

Absolutely. Email support@candyflow.shop with subject 'Bulk order' and quantities — studio-size orders get dedicated pricing and freight.