Shipping Policy

Where we deliver

We deliver across India to every PIN code serviced by our courier partners. If your PIN code turns out to be unserviceable after you order, we will contact you and issue a full refund for prepaid orders.

Dispatch time

• Orders are packed and handed to the courier within 24–48 hours of confirmation (working days).
• Every order is confirmed by phone or WhatsApp before dispatch. Unreachable orders are attempted for 3 days before being cancelled.
• Edible items are picked fresh from a climate-controlled store room, sealed, and always shipped well within their best-before dates.

Melt-safe chocolate shipping

• From April to September (and year-round to hot regions), chocolate and candy melts ship in insulated wraps with food-safe cool-packs.
• During extreme heat waves we may hold chocolate dispatches for 24–48 hours or recommend cooler-month reordering — we’ll always message you first.
• Mild surface bloom (grey streaks) from temperature swings is cosmetic and safe; re-tempering restores full gloss. Actual melt damage is covered — see the Refund Policy.

Delivery time

• Delhi NCR: usually 2–4 working days after dispatch.
• Metros: usually 3–5 working days after dispatch.
• Rest of India: usually 5–7 working days after dispatch.
• Remote / North-East / island regions: 7–10 working days.

Delivery charges

• Orders of ₹499 and above: free delivery.
• Orders below ₹499: a flat ₹49 delivery charge, shown at checkout.
• No hidden charges — the total you see at checkout is the total you pay.

Tracking

Once your order ships you will receive the courier name and tracking details by SMS, WhatsApp, or email. Tracking links typically activate within 24 hours of dispatch.

Damaged or tampered parcels

If a parcel arrives visibly damaged or tampered with, please refuse delivery if possible, or photograph it before opening and contact us within 48 hours at support@candyflow.shop or +91 77570 79196. We will replace affected items at no cost.